Language Centre
1. General Policy
1.1 Fees are effective from 01/01/2024 and are payable in advance. They are not subject to VAT.
1.2 Payments by card or bank transfer are accepted.
1.3 Fees are exclusive of books (except where otherwise indicated).
1.4 A free evaluation/advice service is provided at the Institut français to help you decide which course is best for you.
1.5 We regret that payment of fees by instalments cannot be accepted.
1.6 The Institut français is closed on Bank Holidays. Courses which fall on these dates have been rescheduled accordingly except for intensive courses for which missed hours will be rescheduled by the tutor after consultation with the students.
1.7 We reserve the right to refuse admission.
1.8 Students are kindly requested to refrain from smoking while on the premises.
1.9 Policy for cancellation/change in schedule
Fees cannot be refunded once a course has started and no partial refund can be granted for classes not attended. The Institut français cannot accept any responsibility for unforeseen changes in students’ circumstances that may prevent attendance. Requests for cancellations and refunds must be made in writing before the course commences.
1.10 As part of our service to help you enjoy French culture as well as the language, everyone studying at the Language Centre is entitled to free membership of the Cultural Centre for one year. This includes: a pair of free Ciné Lumière cinema tickets when you first join our Médiathèque; concessionary tickets for the Ciné Lumière for one year; concessionary rates at other cultural venues in London; borrowing rights at the Médiathèque; free advance programmes by post and 10% discount on all purchases at the Cultural Centre’s cafe.
1.11 Group classes are only for learners aged 18 and over except for the Young Learners Programmes.
1.12 Shared Directory Data. When you join an online class using your email address, the online service adds you to a directory of users that share the same online class. Your directory data (name and email address) may be visible to other students.
1.13 Information collection: information we might collect might be used internally for training purposes in order to improve our services.
1.14 Be patient and give your peers time to communicate effectively as interacting online can mean others may be slower to respond across a range of formats. Acknowledge, recognise, and be respectful of the viewpoints of others.
1.15 Allegations of misconduct will be investigated by the French Institute. Violent, indecent, disorderly, threatening or offensive language is in breach of this code of conduct and the offending student will be disbarred from their courses.
1.16 Any student utilising AI tools is responsible for ensuring that such tools do not inadvertently access or join videocalls associated with the French Institute; failure to do so will result in access restrictions or other necessary corrective measures.
1.17 It is forbidden to record any classes in any audio, video, or other digital format.
1.18 Animals are not permitted in any classes except for assistance animals.
1.19 In accordance with security guidelines from the French consulate, we are unable to keep personal luggage at the reception. We therefore strongly advise you to make arrangements to store your belongings before attending your class, as you may be refused entry otherwise.
1.20 The Language Centre is not liable for any loss/damage to personal property that occurs on its premises.
2. Group Courses Policy
2.1 You will benefit from a 5% discount on all group courses (except on our Live French elearning, Intensive Premium and French at lunch and booster week courses) if your payment is received at least 3 full weeks (21 days or more) before the course commences.
2.2 Students sponsored by their employer must supply an official order form from the company stating that the employer will be responsible for the payment of fees. An invoice will be issued upon presentation of the order form.
2.3 Students should consider their personal commitments and circumstances that may prevent attendance before enrolment. Unfortunately, missed lessons cannot be refunded or be taken at another time. Your teacher can send you a summary of the material covered in that class.
2.4 Unless otherwise specified, our classes are limited to 14 students per class.
2.5 We reserve the right to cancel classes with less than 6 students up to 2 business days before a course is due to start except for our Intensive Premium courses.
2.6 Any change of course or schedule requested by students is subject to availability and an administrative charge of £36.
2.7 Please note that if a course proves inappropriate, transfer to another one is possible only once within the same enrolment period.
2.8 We reserve the right to cancel classes with less than 6 students up to 2 business days before a course is due to start.
2.9 A full refund of the course fee paid will be given if a course is cancelled or closed due to an insufficient number of students, or for any other reason beyond our control. No other cost except the course fee will be refunded.
2.10 Unless otherwise specified, our classes are limited to 14 students per class.
2.11 Tuition fees based on pro rata basis will not be permitted.
Refund and transfer
Refund
Classes are planned for a limited number of students. For this reason, fees cannot be refunded once a course has started, and no partial refund or credit can be granted for classes not attended. The Institut français cannot accept any responsibility for unforeseen changes in students’ circumstances that may prevent attendance.
Changes in work or schedule, loss of work, transport issues, poor internet connection, illness, moving to another country etc. will not entitle the student to a full, partial refund or a credit.
Requests for cancellations and refunds must be made in writing before the course commences.
The following charges will apply:
| More than 14 days before the course starts | Admin fee: £36 |
| Between 9 and 14 days before the course starts | 15% of the total course fee |
| 8 days or under before the first day of the course | 30 % of the total course fee |
In certain instances, when the initial payment has been made in person or over the phone, a bank statement may be required to confirm the correct personal information and prevent fraud. The statement must include the bank’s name, the account holder’s first and last name, and the account number
An exception applies to our ‘Try a lesson’ workshop, which is non-refundable but transferable only, provided notice is given at least 8 days before the start date. No administrative fee will be charged for this transfer.
A full refund of the course fee paid will be given if a course is cancelled or closed due to an insufficient number of students, or for any other reason beyond our control. No other cost except the course fee will be refunded.
Tuition fees based on pro rata basis will not be permitted.
Transfer
Please note that all our onsite courses may be transferred to online courses due to any reason beyond our control. (safety reasons, strikes…) Should this occur, fees will not be refunded, and no partial refund can be granted.
If a course proves inappropriate, transfer to another one is possible only once and within two weeks in the same enrolment period.
If the written request is received less than 8 days before the course starts, any change of course or schedule requested by students is subject to availability and an administrative charge of £36.
Please note that due to the very nature of the Live French elearning course, transfers and refunds requested by students are only possible once if they are received more than 8 days before the start of the course.
3. Course Formats
For online courses, a suitable internet connection, camera and audio are required. You should be visible and available to always interact with the teacher and fellow students. Having cameras on significantly enhances learning, focus and engagement, while creating a more interactive and personalised learning experience.
It is forbidden to record any classes in any audio, video, or other digital format.
100% Online / Elearning
Courses labelled as online / e-learning cannot be converted to onsite course once they have begun and will therefore remain online.
Onsite
Courses labelled as onsite may be converted to an online format if the Institut français du Royaume-Uni deems it preferable for health & safety reasons, transport strikes or any reason beyond our control.
Hybrid
Courses that are labelled as “hybrid” alternate between onsite and online sessions. The schedule will be provided in advance and will adhere to the conditions outlined above for “online” and “onsite” classes.
4. Young Learners
Keeping children safe is of the utmost importance to us and to the schools we work with. All our teachers have been subject to a UK Disclosure and Barring Services (DBS) check.
As a guardian, you are responsible for the good behaviour of your child, and you understand that uncooperative attitude and disruptive behaviour will not be tolerated and might lead to expulsion (refunds will not be granted under these circumstances).
Bullying, harassment, victimisation and discrimination will not be tolerated.
The language Centre is non- denominational and welcomes staff and children from many different ethnic groups, backgrounds and creeds.
The Pupil is responsible for the security and safe use of all his / her personal property including money, mobile electronic devices, locker keys, watches.etc.
4.1 Onsite courses
- Students are advised to arrive on time for all lessons.
- Parents must contact reception if their child will miss a class.
- Care must be taken of all school property and no student should damage any school furniture/material. Any damage to school property will be dealt with strictly.
- For French Camps, Parents are requested to complete and return a consent form. If we do not receive the consent form, the child will not be allowed to leave the building alone.
- If the student is not permitted to leave without supervision he must be collected immediately after the end of the class by the parent/guardian or by a person for whom the parent/guardian has provided written authorisation.
4.2 Online courses
- As a guardian, you will supervise your child’s internet activity and online learning – the Institut français du Royaume-Uni cannot be held accountable for the student misuse of the Internet.
- As a guardian, you are responsible for safeguarding your child during the online course. The Institut français du Royaume-Uni cannot be held accountable for safeguarding your child during the online summer camp.
- All information will be handled in a secure and confidential manner and held in accordance with the Data Protection Act. Data will only be collected, stored and used for activities related to the Institut français.
- Students are asked to refrain from using cell phones during lessons, unless advised otherwise for learning purposes.
- Breaks are included during lessons to give your child’s eyes a screen-time break.
- Please ensure everyone in the room is appropriately dressed and uses appropriate language.
5. Private Tuition / Online courses Policy
5.1 Full payment must be received at least 1 week before the first class. In some cases a signed purchase order may be deemed acceptable. We reserve the right to cancel lessons if payment has not been made in due time.
5.2 All sessions within a contract of 15 hours or less must be used within 3 months starting the day of the first session.
All sessions within a contract of 16 hours or more must be used within 6 months starting the day of the first session.
Any unused lesson within this time frame will be lost.
5.3 Policy for cancellation/change in schedule:
Should you need to cancel a scheduled lesson, please note that at least 48 hours’ notice is required for face to face lessons, 24 hours’s notice for online lessons (business days).
Fees cannot be refunded once a course has started and no partial refund can be granted for classes not attended. The Institut français cannot accept any responsibility for unforeseen changes in students’ circumstances that may prevent attendance.
Requests for cancellations and refunds must be made in writing, before the course commences. The following charges will apply: £36 if the written request is received more than 10 days before the course starts, 30% of the total course fee if the request is received 10 days or under before the first day of the course.
5.4 Transport to the client’s premises is payable by the client only outside Zone 2 of the London Underground.
6. Corporate Courses
General Policy
6.1 Classes can take place at your office, on our premises or online.
6.2 A complimentary evaluation/advice service can be arranged by the Institut français to help you choose your learning programme. Additional evaluations can be carried out upon the client’s request for a fee of £30 per assessment.
6.3 We provide individual and group tuition for all levels of proficiency from beginners to advanced.
6.4 Courses are tailor-made in terms of the number of hours, location and schedule.
6.5 Face to face classes are a minimum of 90 minutes. Online classes are a minimum of 60 minutes.
6.6 To ensure optimal learning experience, we recommend a maximum of 8 students per group.
6.7 The Institut français is closed on Bank Holidays. Any lessons that fall on these dates will be rescheduled after consultation with the students.
6.8 As part of our service to help you enjoy French culture and language, all students of the Institut français are entitled to a one-year membership to our Cultural Centre. This includes: two free Ciné Lumière tickets when you first join our Médiathèque, access to the library, concessionary rates at selected bookshops and a 10% discount at our Brasserie La Gazette
6.9 Students are kindly requested to refrain from smoking while on the premises.
Terms of Payment
6.10 Fees are effective from 01/01/2024 and are payable in advance. They are not subject to VAT
6.11 Upon receipt of the signed quotation, the Institut français will organise the courses and issue an invoice.
6.12 Payment is due within 30 days from the invoice date. Full payment must be received by the due date stated on the invoice. Failure to make full payment by the due date may result in lesson cancellation.
6.13 We accept payments by bank transfers, Visa and Mastercard. A purchase order may be submitted at the time of booking the course if the company requests the purchase order number to appear on the invoice.
6.14 Fees are exclusive of books.
6.15 Transport to the client’s premises beyond zones 1 and 2 of the London Underground is payable by the client.
Cancellation and refunds
6.16 No refund can be made after classes have started
6.17 A maximum of 40% of the lessons can be rescheduled. Any subsequent lessons will be forfeited.
6.18 All lessons within a contract must be used within the period of validity as stated below:
| Number of teaching hours | Validity of the course |
| Up to 15 hours | 6 months |
| 16 to 30 hours | 12 months |
| 31 to 45 hours | 18 months |
| 46 hours or more | 24 months |
Beyond the validity period, any remaining classes will be considered forfeited.
6.19 To cancel a scheduled lesson, a 24-hour notice period is required. Lessons not cancelled within this period, excluding Saturdays, Sundays and England’s bank holidays, will be charged without exception.
6.20 In order to make progress in French, we request that you schedule a minimum of 3 lessons per calendar month.
7. Examinations Rules and Regulations
7.1 Examination enrolment will close at the time indicated on the calendars published on the exam centre’s website (DELF/DALF and TCF). Candidates are entitled to a 14-day cooling-off period after signing up for an examination. Once the cooling period passed, examination registration is non-refundable and non-transferable to a future session There may be special circumstances in which the examination centre will consider transferring enrolment to a further session / reimbursing fees paid once the 14-day cancellation period has passed. Any such case will be considered on its own merit and any decision taken will be at the discretion of the examination centre.
7.2 It is the candidate’s responsibility to check that their name and details are exact and correctly spelt on their statement of entry, as they appear on their passport. The same details will appear on the candidates’ final certificates. It is the candidate’s responsibility to inform the examination centre of any error in their details prior to the session so these can be amended. Any unchecked error leading to a diploma or certificate reprint will incur a surcharge (please see article 16).
7.3 Any discrepancy between a candidate’s examination registration details and their passport (eg diminutive used instead of full given names) may lead to the candidate being refused access to the examination room.
7.4 Candidates should inform the examination centre should their details change during the examination period (from enrolment to the arrival of diplomas up to 6 months later).
7.5 Should they have any special needs, candidates should inform the examination centre and provide a medical certificate at the time of registration. Each case will be considered individually and candidates will be informed as early as possible of their eligibility for access arrangements.
7.6 Examination dates may be subject to alterations or cancellation in all cases of force majeure.
7.7 Once set, the schedule of oral examination dates and times may not be altered.
7.8 Oral examinations may take place early in the day / late in the evening. There may be a long gap between a candidate’s oral and written examinations, and oral examinations may be held on a different day to written examinations to accommodate the number of candidates enrolled.
7.9 Oral examinations may be recorded.
7.10 Statements of entry / oral examination schedules will be sent two weeks prior to the examination. Candidates are required to check email attachments sent to them. It is the candidate’s responsibility to enquire at least one week prior to the examination if they have not received an email from the examination centre, so they can make the necessary arrangements.
7.11 Candidates should arrive 15 minutes prior to the beginning of their examination. Late arrivals will not be accommodated.
7.12 Candidates will be required to bring official proof of identity on their examination days. Only the following original documents will be accepted: passports, national ID cards, photo driving licences, national residence permits with photo. Failure to produce one of the above-mentioned cards will deny candidates access to the examination room.
7.13 DELF/DALF candidates will be informed by email whether they have passed or failed, and their detailed scores will be provided.
7.14 Diplomas must be collected by the candidate at the examination centre within two weeks of notification and against official proof of identity. No certificate / diploma will be sent directly to candidates by post.
7.15 Should a candidate find themselves unable to collect their diploma, they may write a letter of proxy authorising a third party to collect their documents on their behalf. The letter must be manually signed and bear the name of the candidate, the name of the person collecting their document, the name of the examination and document, and the date. The third party will bring the printed letter, their own passport or photo driving licence, and a photocopy of the candidate’s ID. A proxy letter template is available here.
7.16 Diplomas may not be reprinted unless to amend an error on the original document. In case of loss or damage, a duplicate may be ordered. Any diploma reprint (either to correct an error in details or to provide a duplicate in case of loss/damage) will incur a fee of £25 per diploma. Please note reprinted/duplicated diplomas may take up to 12 weeks to arrive; they must be collected in person by the candidate against official proof of identity.
7.17 TCF candidates will receive their certificates by email no matter the level they have reached. The certificate can be printed and used for any administrative purposes. No hard copy will be provided.
7.18 For candidates under the age of 18, the responsibility of all of the above falls on their parents or legal guardians.
7.19 DELF Prim candidates and all candidates under the age of 16 are required to be accompanied by an adult (parent, teacher or guardian) at all times when at the examination centre in between examinations. The responsibility of the child remains with the parent / guardian / teacher. The examination centre cannot accept unaccompanied candidates under the age of 16.
7.20 Parents or guardians of a minor wishing to collect their certificates / diplomas will need to bring their own ID and their child’s ID when collecting the documents.
8. Complaint Policy & Procedure
At the Institut français we do our best to ensure that you are satisfied with your educational experience. To make the Language Centre an enjoyable place to study and work in, we have established some guidelines, which you can read in the Customer Service Charter.
In the event you have a problem and wonder what to do about it, we have a complaints policy which you can read and follow.
Non-Academic
If you have a Non-Academic complaint, you should do the following:
- In the first instance, speak to the reception staff.
- If you are not satisfied with the result, take your complaint to the relevant Course Coordinator (contact details below).
Academic
If you have an Academic complaint you should do the following:
- In the first instance, speak to your teacher and share your concern.
- If you are not satisfied with the result, or if the problem is with your teacher, you should then take your complaint to the relevant Course Coordinator (contact details below).
Formal complaint
If, having followed the procedure above, you are still not satisfied, then you are advised to make a formal complaint, in writing, to the Language Centre Director. A formal complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint. The procedure is as follows:
- Please put into writing an explanation of the exact nature and reason for the complaint and present this to the Language Centre Director, Mrs Corinne Pignard.
- The Language Centre Director will acknowledge receipt of your complaint and you should receive a written statement of the outcome and the reasons for this decision within 5 working days of lodging the complaint.
Contacts
- Language Centre Director
Corinne Pignard
direction.cdl@institut-francais.org.uk - Pedagogical Coordinator
Sabrina Paillard
sabrina.paillard@institut-francais.org.uk - Private tuition Coordinator
Kris Canakiah
kris.canakiah@institut-francais.org.uk
020 3924 3533 - Group Courses Coordinator
Marie-Laure Roberts
groupcourses@institut-francais.org.uk
020 3924 3532
Cultural Centre
1. Definitions
- “You” means everyone who purchases a ticket or who visits the Institut français, whether or not they have purchased a ticket.
- “Us” or “We” means the Institut français.
- A full event programme is available on our website at www.institut-français.org.uk (the “Website”)
2. Introduction
- These Terms of Admission, as may be from time to time amended, (these “Terms”) set out the general terms which apply to you.
- Nothing in these Terms affects your statutory rights as a consumer.
3. Age restrictions
- Entry to films and events is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification.
- Anyone can be admitted to films classified as U or PG;
- Children under 12 can be admitted to films classified as 12A but only if accompanied by an adult (i.e. someone over the age of 18);
- Nobody under the age of fifteen can be admitted to films classified as 15;
- Nobody under the age of eighteen can be admitted to films classified as 18.
- Children aged under the age of 12 must be accompanied by a parent or guardian at anytime for all film screenings.
- Babies under the age of 1 can go into screenings providing that:
- they sit on a lap for the entire screening (i.e. do not take up a seat);
- they are removed from the auditorium should they cause disturbance to other customers;
- the film is classified as U, PG or 12A.
- Babies under the age of one will be admitted without charge. Tickets must be purchased for everyone else.
- We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15, 18 film. If you are unable to prove your age you will be not be able to watch the film or attend the event. We reserve the right to ask for such proof at any time you are on our premises.
- If you buy a ticket before we know its classification and you are not old enough to be admitted to the screening we will issue you with a full refund.
4. Food and drink
- Only food and beverages that you purchase within our premises may be consumed in designated areas.
- All areas within the Institut français are strictly non-smoking.
5. General
- Mobile phones must be switched off or in a silent mode before you enter the auditorium. You must not take or make calls inside the auditorium.
- You must adhere with any health and safety procedures or instructions that are in place and notified to you by our staff or by notices.
- It is a serious criminal offence to copy or attempt to copy any film or other copyright material exhibited in any part of the Institut français, punishable on conviction with an unlimited fine and imprisonment of up to a maximum of ten years. You are not permitted to bring cameras and/or recording equipment of any kind into the Institut français.
- We endeavour to show films or events in accordance with the programme that we advertise. However, there may be circumstances in which we are unable to comply with the advertised programme and in such cases our liability to you is limited to a full refund of the tickets purchased. We are unable to take responsibility for programme information advertised by third parties.
- Tickets are non-refundable and non-exchangeable.
- We reserve the right to ask for proof of status for concessionary tickets at any time that you are on our premises.
- You acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer for advance sales of tickets.
- You must not purchase tickets except for personal use and you represent and warrant that tickets are not purchased as part of any form of a for-profit business or commercial activity unless we have expressly authorised otherwise in writing.
- We accept no responsibility for any personal property that is brought to the Institut français.
- You must comply with the conditions on our Licences as notified to you by our staff or by notices
6. Refusal of admission
We reserve the right to refuse admission or require you to leave the premises
without a refund if you:
- behave in an anti-social or threatening manner;
- put the safety of our customers, our employees or our property at risk;
- bring a camera or recording equipment of any kind into the cinema;
- or otherwise breach these Terms.
7. Website – Terms of use
- The Terms in this section (“Website Terms”) set out the legally binding terms which apply to everyone who accesses or uses the Website. By accessing or using the Website you agree to be bound by these Website Terms. If you do not wish to be bound by these Website Terms you must leave the Website immediately, or not enter it at all.
- The Website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. In addition, we reserve the right to modify or discontinue, temporarily or permanently, all or any part of the Website without notice and without liability.
- The Website and the materials on it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on the Website are owned by or licensed to us and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our consent. Modification of the materials or use of the materials for any other purposes is a violation of the copyrights and other proprietary rights.
- The Website contains links to other website which are not controlled by us. The fact that we may provide a link to any such website does not mean that we endorse that website. Such links are only provided for your convenience and you access them at your own risk.
- Customer data and any personal information are processed in accordance with local law and are not sold to third parties.
8. Terms and conditions for the 25 & Under scheme
- The 25 and Under scheme is open to anyone aged 25 and Under and applies for cinema tickets only. Once you’re 26 your membership will automatically expire.
- Your registration is valid for one year, renewable until you are no longer 25 years old.
- Any cinema ticket bought within the 25 and Under scheme is at the unique price of £5, with no extra booking fees
- It’s free to join, you only need to fill in the online form
- When you join the 25 and Under Scheme, you’ll start automatically receiving our monthly newsletter.
- 25 and Under tickets are limited in number and subject to availability. Early booking recommended.
- Some special events and festivals have limited tickets for members of the 25 and Under Scheme. You will be notified to which special events and festivals this limitation is applied by our monthly newsletter so you can book early. The BFI London Film Festival is not part of the 25 and Under Scheme.
- By registering for the scheme you promise that you are aged 25 and under, and that any tickets discounted as part of the 25 and Under £5 scheme are just for you. When presenting your tickets at Ciné Lumière a proof of age will be required along with the credit/debit card you used to book. If you are not able to show a proof of age, we reserve the right to deny access to the screening and to cancel your membership.
- As a 25 and Under £5 scheme member, you can only buy 1 discounted ticket per event. If you want to come as a group, get your friends to become 25 and Under £5 scheme members too.
- Tickets are not transferable, non-refundable and non-exchangeable (see full Terms of admission).
- If you want to cancel your membership, email us at marketing@institutfrancais.org.uk.
- All the information you give us about you will be looked after in accordance with the 1998 Data Protection Act.
- For further information, please read the full Terms of admission.
9. Online ticket purchases
Tickets for films and events at the Institut français are sold by us at the prices displayed for the relevant performance and the amount payable for them will be debited immediately from your credit or debit card. By requesting tickets through the Website you are placing a booking request for them on these Terms which is only accepted and binding on us once we have debited your card and sent you a confirmation booking reference which will be displayed on your screen and emailed to you.
In the case of tickets being offered for sale at the wrong price online (i.e. at a higher or lower price than is applicable at the box office) we reserve the right to insist that the tickets are refunded and the correct prices charged.
Once a booking is confirmed the booking fee is non-refundable. Tickets may be refunded in accordance with Clause 5.5.
When you arrive at the Institut français / Ciné Lumière, present your e-ticket or your mobile device directly to the usher. No need to go the Box office. You can also collect your tickets from the Box Office any time from when the booking is made until the start of the performance. You will need to bring either the card you paid with or a note of the booking reference to collect your tickets.
Concessionary and children’s tickets are offered for sale on the Website. In accordance with our General Terms you must bring proof of status or age with you to the Institut français to collect the tickets and to gain admission to the performance.
Bookings made on the Website are encrypted for security. However, you acknowledge that the Internet is not entirely secure and whilst we will take reasonable steps to safeguard the security of any card information you impart, we shall not be liable for any damage you may suffer as a result of the loss of confidentiality of any such information.
You acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer.
Members must enter their details at the time of purchasing to claim any discount. It is not possible to amend the booking once it has been completed.
Claims must be made no later than 28 days after the purchase date.
10. Returning tickets
Tickets cannot be exchanged for another performance or for a credit voucher.
11. Refunds
Tickets will not be refunded unless a performance is cancelled or abandoned.
In the case of tickets being offered for sale at the wrong price online (i.e. at a higher or lower price than is applicable at the box office) we reserve the right to insist that the tickets are refunded and the correct prices charged.
Entry to films and events is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification. If you buy a ticket before we know its classification and you are not old enough to be admitted to the screening we will issue you with a full refund.
12. Privacy
Customer data and any personal information are processed in accordance with local law and are not sold to third parties.
All the information you give us about you will be looked after in accordance with the 1998 Data Protection Act.
The payment data you submit will be securely stored and encrypted by our payment service provider using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit.
13. Customer services
Should you wish to contact us, please write to the Management, Institut français du Royaume Uni, 17 Queensberry Place, London, SW7 2DT, email box.office@institut-francais.org.uk or telephone 020 7871 3515.
14. Jurisdiction
This agreement shall be governed by, construed and enforced in accordance with the laws of England. Any action you or we bring to enforce this agreement shall only be brought in the courts of England and you expressly consent to the jurisdiction of said courts. If any provision of this agreement shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
15. Children’s Library
Children’s Library’s rules & regulations
Membership
1. Terms and conditions
On applying to become a member of the Institut français, you are agreeing to our general terms and conditions and the following membership terms and conditions.
Acceptance and processing of your membership application and receipt of your membership fee creates a valid and binding contract between you and the Institut français, which is governed by these terms and conditions.
We reserve the right to change these terms and conditions at any time.
2. Membership categories
- Classic
individual membership that applies to one named adult – £59 (conc. £49*) - Family
applies to one named adult and maximum 5 other persons – £99 - Kids
applies to one named youth under 12 years-old – £39 - Premium
applies to everyone and supports the life and program of the Institut français! – £129 - Schools
applies to schools registered in the United Kingdom – £129
*Membership Concessionary Fee
The Institut français offers a concessionary fee to the Classic membership, for £49 instead of £59.
Who is entitled? (on presentation of the necessary identification)
- Full-time students, children (under 18), senior citizens, unemployed, registered disabled and French language teachers
- Students of the Instituto Cervantes, the Italian Cultural Institute and Goethe-Institut London
- ResCard holders
- Members of CILIP
Free Membership
If you are a student at the Language Centre you are entitled to a free classic membership valid for one year (and only once a year), upon presentation of an enrolment receipt.
To be valid, the subscription to the membership has to be done by the end of the course booked.
3. Member benefits
Members are entitled, upon presentation of a valid membership card, access to discretionary benefits.
Free Cinema Tickets
- Classic
2 free cinema tickets (doesn’t include film festivals and special screenings) - Family
4 free cinema tickets (doesn’t include film festivals and special screenings) - Kids
2 free cinema tickets (doesn’t include film festivals and special screenings) - Premium
6 free cinema tickets (doesn’t include film festivals and special screenings) - Schools
6 free cinema tickets (doesn’t include film festivals and special screenings)
Discount on Films & Events
- Classic
max 1 ticket per film/event - Family
max 2 tickets per film/event - Kids
max 1 ticket per film/event - Premium
max 2 tickets per film/event - Schools
max 2 tickets per film/event
Library Borrowing Rights
- Classic
Includes La Médiathèque and the Children’s Library
20 items for 3 weeks, including 10 feature film DVDs and new items. - Family
Includes La Médiathèque and the Children’s Library
80 items for 3 weeks, including 20 feature films and new items. - Kids
For the Children’s Library only
20 items for 3 weeks, including 10 feature film DVDs and new items. - Premium
Includes La Médiathèque and the Children’s Library
Unlimited number of items for 9 weeks. - Schools
60 items for 3 months
-10% Discount at Café Brasserie Gazette*
*Upon presentation of the membership card.
The membership and any associated benefits are non-transferable and can only be used by the named member(s) on the membership card.
The Institut français may, from time to time, review the range of benefits on offer to members and reserves the right to alter membership benefits and entry rights.
We reserve the right to suspend temporarily the benefits, or definitively forbid the access to the membership scheme to persons breaching our terms and conditions.
4. Contact us
Any questions? Contact membership@institut-francais.org.uk, our team will be happy to help!
Loan Conditions at the Library
You don’t have to be a member to use our Médiathèque. However, if you wish to have the true French experience and borrow any of our documents, membership is needed. For more information about membership and benefits, take a look at our Membership page.
Bouton vers Membership page
Before you become a member, take a sneak peek at our catalogue to find out what’s in store.
1. Memberships borrowing rights
Classic
Includes La Médiathèque and the Children’s Library
20 items for 3 weeks, including 10 feature film DVDs and new items.
All items can be renewed twice (if not needed by another member), excluding feature film DVDs and new items.
Kids (Up to 12 Years)
For the Children’s Library only
20 items for 3 weeks, including 10 feature film DVDs and new items.
All items can be renewed twice (if not needed by another member), excluding feature film DVDs and new items.
Family
Includes La Médiathèque and the Children’s Library
80 items for 3 weeks, including 20 feature films and new items.
All items are allowed to be renewed twice (if not needed by another member), excluding feature film DVDs and new items.
Premium
Includes La Médiathèque and the Children’s Library
Unlimited number of items for 9 weeks.
Schools
60 items for 3 months.
Please bring your card to borrow items from La Médiathèque and Children’s Library. If you have lost your card, please inform us and we will replace it.
2. Renewals
Log-in to ‘My Account‘ and renew your loans in your ‘Full Account Details’. Documents can only be renewed once online, in the last 5 days before the due date. To renew your documents a second time, please send us an e-mail.
Please note that documents that are overdue or reserved by another library user cannot be renewed.
Feature films (DVDs) cannot be renewed either.
3. Reservations
Log-in to ‘My Account‘, search for your item in the ‘Online Catalogue’ and click on the reservation button in the item’s description.
4. Overdue items
If documents are kept beyond the due date, members will not be able to borrow more items.
5. Replacements
If you have lost or damaged a document, we will ask you to purchase a new copy.
6. Contact us
For any inquiries, call us on 020 7871 3545 or send an email to library@institut-francais.org.uk.